Welcome to Lemmo Service Hub
We’re Here for your Ride.
A reliable e-bike needs a reliable team. At Lemmo, we’re here to keep you moving before, during, and long after your first ride. Safe, smooth, and supported. Always.
We're here for the Ride - and Beyond
Fast Help. Wherever You Ride.
Chat with us
You can count on our experienced team for support
Track my order Live chat
Service points
Where to find us in Europe - with 70+ service points ready to help
Explore our support system
Here is Lemmo Wiki
We have produced clear text and video instructions for your convenient use and maintenance.
How to use my Lemmo
Quick to set up, fun to ride!
E+Bike use instruction APP use instruction Set Up Your E+Bike
Easily do it yourself
With a modular design, small repairs are a piece of cake!
Comfort & Fit Acc instruction Replace & Repair
Service Centres near you
Test ride store
Service Points
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Berlin Flagship Store
Book a test ride
Book a test ride
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You're outside our network
Sorry, we don't offer test rides there just yet. Drop us your contact details and we'll be sure to let you know when we arrive in your area.
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Check Nearby Certified Partners
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You're outside our network
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Please contact customer service to report the issue you are experiencing.
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Certified Partners
Please check with the certified partner for up-to-date opening hours.
Service Point
berlin
There are after-sales service points in this area. Customer service will allocate them based on your issue.
There is an after-sales service point in this area. Please contact customer service to report the issue you are experiencing.
Contact us
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How to use my Lemmo?
Quick to set up, fun to ride!
E+Bike use instruction
New to your Lemmo bike? Here’s everything you need to know—from buttons to Smartpac. Ride smarter, every step of the way.
View
APP use instruction
Make the most of the LEMMO app. From locking your bike to upgrading firmware, it's all just a tap away.
View
Set Up Your E+Bike
Let’s get rolling! Follow these quick steps to unbox, set up, and get your bike ready for its first ride.
View
Easily do it yourself
With a modular design, small repairs are a piece of cake!
Comfort & Fit
Need to fix something? We’ve got you covered with simple, step-by-step guides—no stress, just smooth rides ahead.
View
Acc instruction
Upgrading your ride? Follow our quick guides to install your accessories with ease—it’s easier than you think.
View
Replace & Repair
Make it feel just right. From seat height to brake tuning, these tips help you fine-tune your bike in minutes.
View
Stuck? Just reach out to us
E-bikes require more care than traditional bicycles, but with LEMMO, expert support is always within reach. We’re committed to providing dedicated post-purchase service to keep your e-bike in top condition. Regular maintenance not only protects your warranty.
Live Chat Support
Live Chat with us directly from 08:00 to 24:00 CET, Monday to FridayFast, friendly help—right when you need it.
Chat Now
Email Support
Reach us anytime at Contact@lemmofuture.comwe’ll get back to you within 24 hours.
Email Us
 LEMMO App
Need help with your bike? Our technical team is here to help. You can easily submit a request via the LEMMO App.
Download APP
Andriod
IOS
Track my order
Enter your order number and the email used when you placed your order to view order status, tracking information, andmore. Please note that the format of the order number must be like this: BEXXXXXP.
Email Address
Order Number
Tracking Order